Refund Policy

Last updated: 29 September 2026

VibeSlate credits are sold by our online reseller Paddle.com, the Merchant of Record for all our orders. This policy is part of the VibeSlate Terms of Service.

14-day refund for unused top-ups

You can get a full refund of a credit top-up within 14 days of purchase, as long as none of the credits it added have been used, that is, your balance still holds every credit that top-up added. Once any of those credits have been spent on AI work, that top-up can no longer be refunded, because the work has already been done and paid for with our providers.

Free, promotional and compensation credits were never paid for and are not refundable.

How to ask for a refund

Email [email protected] from your account email and include the order number from your Paddle receipt, or use the link in that receipt to contact Paddle directly. A person replies within three business days. Paddle returns the money to your original payment method, and the refunded credits are removed from your balance.

This policy does not limit any right you have under the mandatory consumer law of your country.